Leaks and Breaks
To report a new leak or break within the City of Cincinnati limits, please visit https://www.cincinnati-oh.gov/311//
To report a leak or break anywhere within the GCWW Service Area, email help@mygcww.org or call 513-591-7700.
For the most current information, please click on the map link:
If you have a GCWW account, sign up for SMS/text*, voice, or email alerts! With GCWW outage alerts, we'll notify you when water emergencies, work on your property, or work in the right-of-way may impact service. We'll send any information we have, such as estimated restoration times, the cause of the outage, and the status of the work crews.
Sign up here to get outage alerts:
Click here to avoid frozen pipes and learn what to do if they freeze!
THANK YOU for your patience as GCWW crews work year-round and around-the-clock to address and repair leaks and breaks as quickly and safely as possible!
*Check with your provider for data rates; some texting and roaming fees may apply.