Contact Us

Greater Cincinnati Water Works

Call 513-591-7700 to pay your bill using a checking/savings account or debit/credit card, or to speak to a customer service representative. Customer Service Hours: 7:30 a.m. to 4:30 p.m., Monday - Friday

Address/Drop Box: Deposit an envelope with a non-cash payment at 4747 Spring Grove Ave., Cincinnati, OH 45232 

Lead Information

Contact us at 513-651-LEAD (513-651-5323)

Customer Service

E-mail: (monitored 8:00 a.m. - 4:00 p.m., Monday - Friday)

Call 513-591-7700 for:

  • Water quality and source water protection inquiries
  • Customer billing inquiries
  • Water emergencies (24 hour)

Information on Paying Your Water & Sewer bill

Construction & Engineering

513-591-7836 (New Branch Sales)
513-591-7855 (Records)
513-591-7878 (fax)

Source Water Protection


Damage Claims

File a Damage Claim

Want to receive our newsletters in your inbox?

Sign Up Now