Contact Us
Greater Cincinnati Water Works
Click here for 'Ways to Pay'
GCWW offers various payment options, including "Set it & Forget It” with AutoPay using a bank account or credit/debit card.
Call 513-591-7700 to pay your bill using a checking/savings account or debit/credit card, or to speak to a customer service representative.
Customer Service Hours: 7:30 a.m. to 4:30 p.m., Monday - Friday
DRIVE-UP Drop Box (conveniently located in the front parking lot): Deposit an envelope with a non-cash payment at:
4747 Spring Grove Ave., Cincinnati, OH 45232
Lead Information
Contact us at 513-651-LEAD (513-651-5323)
Customer Service
E-mail: help@mygcww.org (monitored 8:00 a.m. - 4:00 p.m., Monday - Friday)
Call 513-591-7700 for:
- Water quality and source water protection inquiries
- Customer billing inquiries
- Water emergencies (24-hours)
Information on Paying Your Water & Sewer Bill
Construction & Engineering
513-591-7836 (New Branch Sales)
513-591-7855 (Records)
513-591-7878 (fax)
Source Water Protection
Click here for information about Water Sources & Resource Protection
or call 513-591-7700
Stormwater Management
Info at: MyCincySMU.org
Damage Claims
Locations
Greater Cincinnati Water Works (Spring Grove/Chester Park Complex)
4747 Spring Grove Ave.
Cincinnati, OH 45232
Stormwater Management Utility (Spring Grove/Chester Park Complex)
4747 Spring Grove Ave.
Cincinnati, OH 45232
Greater Cincinnati Water Works - Richard Miller Treatment Plant Complex
5651 Kellogg Ave.
Cincinnati, Ohio 45230
Greater Cincinnati Water Works - Charles M. Bolton Treatment Plant
6800 E. River Rd.
Fairfield, OH 45014
Greater Cincinnati Water Works - Main Station
2545 Riverside Dr.
Cincinnati, OH 45202
Greater Cincinnati Water Works - Tennyson Pump Station
3901 Eastern Ave.
Cincinnati, OH 45226
Stormwater Management Utility - Mill Creek Barrier Dam
798 Evans St. (aka Police Academy Dr.)
Cincinnati, OH 45204