Today, the City of Cincinnati, through Greater Cincinnati Water Works, activated a hotline for residents and business owners who were impacted by flash flooding on July 17 and July 21 and have not yet made outreach to the Metropolitan Sewer District (MSD).

Impacted residents can call (513) 323-7995 to speak with a representative during normal business hours from 7:30 a.m. to 4:30 p.m. Monday through Friday. Residents who have already filed a Sewer Back-Up (SBU) Claim with MSD do not need to call again.

“Our City Administration has worked incredibly quickly to activate a program that gets relief into the hands of our residents. Our primary goal here is to cut through as much bureaucracy as possible and get direct assistance out the door,” said Mayor Aftab Pureval.

These funds will supplement MSD’s SBU Program and other available financial relief programs or insurance proceeds available to homeowners or small business owners.

Separately, the City made direct outreach to the approximately 40 properties that may have been impacted from the Duck Creek Floodgate not closing during the July 17 rain event. If you are one of those property owners, please call the phone number provided to you if you have not already done so. The City has a separate process to help these specific properties.

City staff continue to work with urgency to gather necessary information from residents impacted by the flood to complete the intake and review process. We expect residents who qualify will begin to receive checks within the next few weeks.