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Transit Centers & Systems

You can report issues related to transit centers and systems, the streetcar, and scooters through 311. A few things to know:

  • The bus transit system serving Cincinnati and Hamilton County is Metro. Metro is a non-profit, tax-funded public service of the Southwest Ohio Regional Transit Authority (SORTA). You can report some types of issues regarding the condition of bus stops and transit centers through 311.
    • For assistance from Metro, contact their Customer Care Center at 513-632-7575.
  • Cincinnati's Streetcar system, known as the Connector, is managed by the City of Cincinnati's Department of Transportation & Engineering (DOTE).
    • You can report all issues related to this system through 311.

Routes and Real-Time Updates

Real-time updates and route planning, including Metro and the Connector streetcar, download the Transit App.

Related Topics & Requests

Bus Stop & Transit Center Issues

Report maintenance and quality of life issues at any bus stop or transit center location, including stops, benches, and shelters.

Government Square Transit Center

Located on Fifth Street between Walnut and Main streets, Government Square serves as Metro’s downtown transit hub. The City of Cincinnati, Metro, 3CDC, and other partners work together to make the center a safe, clean, and welcoming environment for all transit riders.

Scooter Complaint

Report a complaint regarding shared e-scooter parking and/or operation. 

Streetcar Customer Service Complaint

Report a poor customer service experience while riding a streetcar vehicle or waiting at a station stop. 

Streetcar Accessibility Issue

Report issues related to accessing a streetcar vehicle or a station. 

Streetcar, Dirty Vehicle

When a streetcar vehicle is in need of cleaning or a specific response to spills, trash, or general uncleanliness, you can report it and 311 will route your request to DOTE. 

Streetcar, Civil Rights Complaint

If you experience a civil rights violation while using the streetcar or its related infrastructure, 311 will route your complaint to DOTE. 

Streetcar Missed Station Stop

Report the streetcar missing a stop while you were waiting at a station or riding in the streetcar. 

Streetcar Not Running on Time

Report any incident regarding the streetcar not arriving at the scheduled time while waiting at a station for the streetcar to arrive or while riding a vehicle.

Streetcar, Reporting Criminal Activity

Report criminal activity that took place in streetcar vehicles or stations.