Sewer and Water Utilities - General Information

Some issues related to sewer and water utilities can be reported through the 311 system. The three utilities that may typically be involved, depending on the nature of the request, are:

If the issue is urgent, please call 311 or 513-765-1212 so a 311Cincy representative can help determine the agency that should assist you. In some situations, multiple agencies may need to respond.

Related Topics & Requests

If you are a customer of Greater Cincinnati Water Works and the Metropolitan Sewer District, you can pay your bill online.

Report a water main leak or break for GCWW service.

Report a sewer backup to the Metropolitan Sewer District (MSD).

Report a sewer lid or manhole cover that is off the opening or missing. 

Report an inlet or sewer drain clog that is interfering with water drainage. 

Report damage to an inlet or sewer drain.

Report a cave in affecting or caused by a sewer.