The Cincinnati Emergency Communications Center (ECC) is excited to introduce a refreshed and more user-friendly 311Cincy.com, designed to make accessing City services easier than ever. The updated site features clearer navigation, expanded service information, and new tools to help residents quickly and accurately find the services they need. 

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Video Tour

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What's New

Users can dig deeper into available services by clicking “Browse All” which brings up a menu of service request types. Filters allow residents to narrow their search by category or by city agency such as Public Services for bulk pickup requests or the trees and weeds category for related service options. Each request type includes a brief description while browsing to help residents determine the correct service for their needs.

Previously, residents would need to begin their online request by knowing in-advance the correct service request type for their issue. Now, residents can refer to the browsable menu of services to match the right request type to the service they need. 

After selecting a service request from the browsing menu, the page displays details about when the request should be used, the responsible department, and what residents can expect after submitting their request. Related request types are also provided to help guide users who may need a slightly different service.

Common service request types are listed below the "Browse All" button for quick access. The webpage also includes links to the City’s performance data dashboards and information about CincyAlerts, the official public alerting and emergency notification system. 

With these improvements, the ECC strives to make navigating 311Cincy simpler for all residents. The updated website reflects Cincinnati’s ongoing commitment to providing accessible, efficient non-emergency services to the community. Our 311 call takers remain ready to help you 24/7 with service request questions or to provide assistance with a specific request.

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What's Next

This website refresh is the first of many steps ahead, with the goal of improving the 311 user experience. You will see more information added under each service request over time as 311 works with service provider agencies to add detail. Our goal is that every service request type includes clear communication about what you can expect.

The 311Cincy team is exploring additional improvements to self-service tools and, ultimately, a refresh of the 311 mobile app. Stay tuned for updates!

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Feedback on 311 Technology

To share feedback about the new website or self-service tools, use this form.