Contact Us
If you have an emergency, call: 911
If you need the police or fire department for a non-emergency in the City of Cincinnati, for questions, or for any other City service, call: 311 or 513-765-1212
For non-emergencies outside of Cincinnati, you will need to contact the public safety communications center that serves the police or fire department in your community.
Records
For 311 request records:
You can access a record of all requests and activity by address using the CAGIS Property Activity Report system. This system includes 311 service requests, code enforcement, and many other types of activity.
For all other public records requests:
Please use the City of Cincinnati's online public records request form.
Did you have an issue with 311 dialing?
Calls to 311 are routed geographically by telephone providers, so calling 311 from outside of the City of Cincinnati will not be routed to 311Cincy. Not all local governments provide 311 service, so you may receive a message from your telephone provider indicating that 311 service is not available in the area you're calling from. If this happened inside Cincinnati, please let your telephone provider know. Learn more here and let us know if this happened to you.
Call-Taker Feedback
For compliments or concerns regarding your interaction with the Emergency Communications Center (calls to 911, 311, and 513-765-1212), please use this online form and a member of the ECC management team will follow up on the next business day.
ECC (CALL CENTER) CALLER FEEDBACK