Memo Highlights Fiscal Impact of OPDA's Performance Management Programs

CINCINNATI – The Administration is providing an update on the cumulative impact the performance management programs put in place by the Office of Performance & Data Analytics (OPDA) have had on operational efficiency and fiscal sustainability.

Where possible, in order to quantify the impact of these initiatives, OPDA has conservatively estimated an annual dollar value for each program. Combined, these initiatives have an estimated annual impact of $2.8 million. This amounts to an approximate 7-to-1 return on investment for the City.

Highlights of these achievements are outlined in a memo from City Manager Harry Black. The memo was sent to the Mayor and all members of City Council on Tuesday afternoon.

DOWNLOAD THE MEMO

“Since the inception of the Office of Performance & Data Analytics 18 months ago, our performance management programs have had a significant impact on improving the City’s service delivery and overall efficiency,” said City Manager Black. “The Administration will continue to utilize OPDA, CincyStat and the Innovation Lab to improve service quality, optimize efficiency, and avoid costs.”

While the City Manager’s memo catalogs improvements advanced through OPDA – particularly through the CincyStat and Innovation Lab programs – participating city departments should be credited for engaging in the continuous improvement process and making operational changes achieving these results.

The memo provides a more in-depth breakdown including graphical illustrations and the estimated financial impact of the various initiatives.

When reviewing the financial impact of quantified initiatives, please note that while some initiatives directly affect the bottom line, much of the impact manifests through enhanced oversight, avoiding increased costs, and saving time through operational efficiency.

“None of these outcomes are possible without the continued support and clear direction of the Mayor and City Council,” said City Manager Black. “The Administration looks forward to continuing to work with you to achieve our goal of making Cincinnati the best managed city in the country.”

This report comes on the heels of last month’s update on the impact the Office of Performance & Data Analytics (OPDA) has had on improving customer service quality through its work with city departments.

Some of the highlights of those achievements include:

• 59% reduction in backlog of open Department of Transportation & Engineering Service Requests
• 75% reduction in backlog of open Department of Public Services Requests
• 7% initial increase in average overall customer satisfaction through the use of feedback from over 1,400 surveys completed

You can find out additional information on these initiatives and get regular updates on the OPDA website or the Open Data Cincinnati portal. You can also follow updates on Facebook and Twitter.