City Manager's Office

Grievance Procedure for Complaints Arising Under Title II of the Americans with Disabilities Act of 1990 Against the City of Cincinnati

 

The City has an grievance procedure for complaints regarding discrimination against persons with disabilities, which is a requirement of the Americans with Disabilities Act. This administrative process may be used by anyone who wishes to file a complaint alleging discrimination based on disability in practices, policies, or the provision of services, activities, programs, or benefits by the City of Cincinnati.

Employment related discrimination complaints against the City of Cincinnati is governed by the Human Resources personnel policy.

Complaints regarding Police conduct, and procedures are governed by the Citizens Complaint Authority.

For more information on the City of Cincinnati’s Grievance procedure please visit the Accessibility Complaints page to learn about how to file complaints based on your specific situation.

 

ADA Grievance Procedure for Complaints Arising Under Title II of the Americans with Disabilities Act of 1990 Against the City of Cincinnati

The City of Cincinnati established a grievance procedure to provide for prompt and equitable resolution of complaints alleging noncompliance with the Americans with Disabilities Act of 1990 by the City of Cincinnati or its employees. This Grievance Procedure is established to meet the requirements of the Americans with Disabilities Act of 1990 (“ADA”).

City of Cincinnati, ADA Grievance Process

1. A complaint may be filed online or, when requested as an accommodation, in another format (including by telephone) that accommodates the complainant’s disability. The complaint should provide the complainant’s name, address and phone number, a detailed description of the incident or condition, the location, date, and time of the incident.
2. Upon receipt of a complaint, the ADA Compliance Office will provide the appropriate departmental ADA Coordinator with a copy of the complaint. The departmental ADA Coordinator will then investigate the complaint. The departmental ADA Coordinator may seek assistance of the ADA Compliance Office and the City Solicitor in investigating and responding to the complaint. These rules contemplate informal but thorough investigations that afford the complainant a thorough review and appropriate response.
3. Within thirty (30) business days of the receipt of the complaint, a written response will be sent to the ADA Compliance Office prior to the final copy, signed by the departmental ADA Coordinator and department head, being sent to the complainant. 
4. The ADA Compliance Office will maintain a file relating to each complaint and the response thereto and will maintain that file for five (5) years. 
5. The complainant can request reconsideration of the complaint if he or she is dissatisfied with the resolution. The request for reconsideration should be addressed to the ADA Compliance Office in writing, or in an alternative format accessible to the complainant, within ten (ten) business days of the issuance of the City’s response to the complaint. 
6. The ADA Compliance Office will inform the departmental ADA Coordinator of this reconsideration request and the departmental ADA Coordinator will respond to the request for reconsideration within fifteen (15) business days of receiving the request. The departmental ADA Coordinator’s response must be approved by the ADA Compliance Office prior to being sent to the complainant. The departmental ADA Coordinator will forward a copy of the approved response to the request for reconsideration to the ADA Compliance Office.
7. These rules will be construed to protect the substantive rights of the complainant and assure that the City of Cincinnati complies with Section 504 and the ADA and their implementing regulations.