When you create a service request through our website and mobile app, or when speaking with a 311 customer service representative, an address or intersection will normally be needed to indicate where the service needs to be performed.

If you do not know exactly where you are, we can help! If you are creating a service request with the mobile app, the app gives the option to use your current GPS location to find the best address. If you are on the phone with a 311 customer service representative, we can text you a link that will allow you to share your location with us, one time, to determine where you are located.

If you are reporting something in a broader area (e.g., something affecting an entire block), just select an address or intersection within that area, and be descriptive when creating your service request.