The mission of the Department of Citizen Complaint and Internal Audit (CCIA) is to investigate allegations of misconduct by Cincinnati police officers including, but not limited to, shots fired, death in custody, and use of force with the ultimate goal of addressing citizens' concerns and improving citizen perceptions of quality police service in the City of Cincinnati. The Department also examines and evaluates the effectiveness and efficiency of management controls in all City departments, independent boards, and commissions. The department shall act independently consistent with its duties and responsibilities.
Citizen Complaint Authority (CCA) was established in 2003 as a result of the Memorandum Agreement and the Collaborative Agreement (CA) between the U.S. Department of Justice and the City of Cincinnati.
CCA has three components: a Board of seven citizens appointed by the Mayor and approved by City Council; a full-time Director with support staff; and a team of professional investigators.
The operational/performance audit function in the City of Cincinnati is accomplished through an Internal Audit Division of Internal Auditors reporting to the City Manager and the CCIA Director.
Kim Neal, Citizen Complaint and Internal Audit Director
The Citizen Complaint and Internal Audit (CCIA) Director guides and oversees the investigations of misconduct allegations by Cincinnati Police Officers including, but not limited to, shots fired, death in custody, and use of force with the ultimate goal of addressing citizens' concerns and improving citizen perceptions of quality police service in the City of Cincinnati. The Director also guides the examinations and evaluations of the effectiveness and efficiency of management controls in all City departments, independent boards, and commissions.
The CCIA Department performs its duties and responsibilities independently and consistently.
The major areas directed include:
- organizational due diligence
- compliance with laws, regulations, rules and agreement
- intake and assignment
- tracking complaints and inquiries
- reviews and investigations
- City Administration and CPD collaboration
- detection and prevention
- information dissemination
- risk management
At the CCIA, the Director ensures that the Department promotes the highest attainable standards of integrity, professionalism, and accountability.
Prior to her employment with the City as CCIA’s Director, Kim Neal directed the ethics and compliance program at one of the nation’s largest water utility companies, where she investigated allegations of misconduct and code of ethics violations as well as trained employees on compliance and ethics.
Ms. Neal has held other senior positions in law, policy, ethics and compliance in both the public and private sectors in other major cities. She earned her bachelor’s degree in business administration from Georgetown University and law degree from University of Baltimore School of Law. In addition, Ms. Neal has received certifications in compliance and ethics.
In an effort to better serve the communities of Cincinnati, CCA is currently holding presentations at community council meetings that provide an overview of our department's history and functions as an independent civilian oversight agency. We are also there to answer questions and gain feedback from community members. CCA will be presenting at the following community council meetings:
- Westwood, Westwood Town Hall, Feb. 16th, 7 PM
- East Westwood, McHenry House, March 8, 7 PM
- Camp Washington, 2950 Sidney Ave., March 14th, 7 PM
- Bond Hill, April 7th, 7 PM
- North Fairmount, Cincinnati Generation Academy, 2001 Baltimore Ave., April 12th, 6:30 PM
- Mt. Auburn, April 18th, 7 PM
If you are interested in having us present at your community council meeting or organization, please contact our office at 513-352-1600.
Oct. 26, 2015 – We have a new temporary address at Two Centennial Plaza on the second floor in Suite 222. We'll update later with our permanent address as soon as that information is available.
Department of Citizen Complaint & Internal Audit
805 Central Ave., Suite 222
Cincinnati, OH 45202
Please see the Staff Contacts page for a listing of staff names, telephone numbers and email addresses.