The mission of the Department of Citizen Complaint and Internal Audit (CCIA) is to investigate allegations of misconduct by police officers including, but not limited to, shots fired, death in custody, and use of force with the ultimate goal of addressing citizens' concerns and improving citizen perceptions of quality police service in the City of Cincinnati. The Department also examines and evaluates the effectiveness and efficiency of management controls in all City departments, independent boards, and commissions. The department shall act independently consistent with its duties and responsibilities.
Citizen Complaint Authority (CCA) was established in 2003 as a result of the Memorandum Agreement and the Collaborative Agreement (CA) between the U.S. Department of Justice and the City of Cincinnati.
CCA has three components: a Board of seven citizens appointed by the mayor and approved by City Council; a full-time Director with support staff; and a team of professional investigators.
The operational/performance audit function in the City of Cincinnati is accomplished through an Internal Audit Division reporting to the Audit Committee and the CCIA Director.
Kim Neal began her career with the City of Cincinnati as Director of Citizen Complaint and Internal Audit. Prior to her employment with the City, Ms. Neal served for three years as Chief Ethics Officer for the Washington Suburban Sanitary Commission (WSSC). In this role, Ms. Neal directed the WSSC’s ethics and compliance program, investigated allegations of misconduct and code of ethics violations, and trained employees on ethics compliance.
Ms. Neal has held other senior positions in law, policy, and compliance in both the public and private sectors in other major cities. Prior to joining the WSSC, Ms. Neal consulted on compliance issues in Richmond, VA. She also worked as Project Director for a consulting firm in Atlanta, GA, Senior Policy Advisor to the Office of the Mayor in Richmond, VA, and Ethics Officer and Privacy Officer in the Office of the Chief Financial Officer for the District of Columbia. Originally from Washington, D.C., she earned her bachelor’s degree in business administration from Georgetown University and law degree from University of Baltimore School of Law. In addition, she has received certifications in ethics and compliance.
Department of Citizen Complaint & Internal Audit
805 Central Ave., Suite 610
Cincinnati, OH 45202
Please see the Staff Contacts page for a listing of staff names, telephone numbers and email addresses.