I am a Property Owner or Developer looking for Branch Service Information

Question: How do I obtain a water meter for a parcel of land?

Answer: Water meters can be purchased at the Engineering branch counter. Please bring the completed blue domestic CCQ and a building or plumbing permit to the Engineering branch counter located at 4747 Spring Grove Cincinnati, Ohio 45232.

If your meter was stolen or is missing please visit a customer service representative in person at 4747 Spring Grove Ave Cincinnati, Ohio 45232 and they will be able to assist you in ordering you a replacement meter. The cost of a replacement meter is the responsibility of the homeowner.

For more information, please contact our branch services section at 513-591-7837 or email branch.services@gcww.cincinnati-oh.gov.

Question: How much does it cost to install a water service at a property?

Answer: 

For more information, please contact our branch services section at 513-591-7837 or email branch.services@gcww.cincinnati-oh.gov

Question: How do I get off a well and onto the public water system?

Answer: First determine if public water is available to your project site.

  • If YES,  a new water service branch can be purchased and the existing well must be abandoned.
  • If NO, a water main extension must be completed to bring water onto the site.

For more information, please contact our branch services section at 513-591-7837 or email branch.services@gcww.cincinnati-oh.gov

Question: How do I apply for a new water service branch or meter?

Answer: Please refer to GCWW's Forms and Specifications section for links to GCWW's Water Service Branch and Meter Procedures document, the water service branch applications, and other supporting documentation. For any questions regarding water service branch applications please contact Branch Services at 513-591-7837 or branch.services@gcww.cincinnati-oh.gov.

FORMS & SPECIFICATIONS - GCWW

Question: How do I get water to my property?

Answer: First determine if public water is available to your project site.

  • If YES, a new water service branch can be purchased by a GCWW certified plumber.
  • If NO, a water main extension must be completed to bring water onto the site.

For more information, please contact our branch services section at 513-591-7837 or email branch.services@gcww.cincinnati-oh.gov

Question: How do I change my meter size?

Answer: Meter reductions are handled by our premise services division. Please contact Premise Services at 513-591-7825 or click here for more information on meter reductions.

For questions regarding increasing your meter size please contact Branch Services at 513-591-7837 or email branch.services@gcww.cincinnati-oh.gov

Question: How do I schedule a new branch inspection?

Answer: Please click here to schedule a branch inspection. For more information, please contact our branch services section at 513-591-7825 or email branch.services@gcww.cincinnati-oh.gov

Question: Can I have a water meter installed on a property and still keep the well?

Answer: No. Once a property has been connected to the public water system all wells must be capped and sealed according to GCWW rules and regulations.

Question: I paid for a new branch. How long will it be until the branch and meter are installed?

Answer: Branch installation times vary depending on size of branch purchased.

  • For large branches (4” and larger) installation and schedule is determined by the private contractor you have hired to install the branch. Once your branch application is approved, your contractor must provide a bond, letter of intent, street opening permit and call our inspection team 7 days in advance to schedule an inspector.
  • For small branches (2” and smaller) installation normally occurs within 30-45 days.

Question: How do I get fire flow availability information?

Answer:

  • If you are looking for flow information from existing fire hydrants please contact our records section at 513-591-7855 or email records.request@gcww.cincinnati-oh.gov to request flow test records.
  • If you are looking for needed fire flows those are determined by your local fire department based local fire/building code.

Question: How do I discontinue/cancel water service?

Question: How do I buy a new water service branch?

Answer: Please have an Ohio licensed GCWW certified plumber bring the appropriate application material for the specific service type and a building or plumbing permit to the Engineering branch counter located at 4747 Spring Grove Cincinnati, Ohio 45232

For more information, please contact our branch services section at 513-591-7837 or email branch.services@gcww.cincinnati-oh.gov

Question: Who installs new water service branches?

Answer:

  • Small branches 2” and smaller to be installed on existing water mains are completed by our branch contractor.
  • Large branches 4” and larger, any fire branch or any branch to be installed as a part of a subdivision or private development are completed by the contractor hired by the developer or home owner.

For more information, please contact our branch services section at 513-591-7837 or email branch.services@gcww.cincinnati-oh.gov