Contact Greater Cincinnati Water Works

Greater Cincinnati Water Works

4747 Spring Grove Ave.
Cincinnati, OH  45232
Lobby Hours: 7:30 a.m. to 5:30 p.m., Monday - Friday

Customer Service

Contact us at 513-591-7700 for:

  • Water quality inquiries
  • Customer billing inquiries
  • Water emergencies (24 hour)

E-mail: custcare@gcww.cincinnati-oh.gov (Monday - Friday, 7:30 a.m. - 5:00 p.m.)

Permits & Engineering

513-591-7836 (Branch Services)
513-591-7855 (Records)
513-591-7878 (fax)
russ.weber@gcww.cincinnati-oh.gov

Source Water Protection

513-591-7700

Media Questions

513-244-5133
cassandra.hillary@cincinnati-oh.gov

Damage Claims

513-591-6718
http://www.cincinnati-oh.gov/water/contact-us/damage-claims/