Regular meter reading is the best way to manage usage and discover leaks. GCWW has installed what we call "H2O Radio" on all meters. This system sends the meter reading from the meter located at your property, by radio signal, to a vehicle driving down the street.
To be sure you have H2O Radio installed at your meter and that it is working properly, the "Read Type" on your bill under meter reading details should show an "A" for "Actual." This means we have successfully read your meter.
If the "Read Type" on your bill shows an "E" for "Estimated" it means that a component(s) of the H2O Radio system is not working properly or H2O Radio has never been installed at your property.
If you have an estimated reading please call 513-591-7700 and a customer service representative will help you identify and rectify the problem.
