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| IMPORTANT: New Bill Payment Information | As a valued customer, our goal is to provide you with the products and services that will best meet your needs. In response to Payment Card Industry security regulations implemented to protect against identity theft, GCWW has teamed with FIS-PayDirect to provide you with the most secure credit and debit card payment process possible. Credit and debit card payments made through GCWW's automated phone system at (513) 591-7700, or one-time payments made online at www.cincinnati-oh.gov/waterbill will require a $4.69 processing fee paid to FIS-PayDirect. For bill payment options with no additional fees, click here. |
For your convenience, we offer several options for paying your water bill:
 allows you to receive e-bills, view statements, and schedule payments online! No more paper bills! For details and to sign up, visit MyCheckFree.com. Enrollment for e-bills may also be available through your Bank or Credit Union website. For a list of the banking web sites delivering GCWW electronic bills, visit eBill Places at http://www.ebillplace.com/cda/ebillplace/.- GCWW's Electronic Customer Account Maintenance (ECAM) is available 24 hours a day, 7 days a week. Log in to ECAM to manage your account, make single payments by credit or debit card for a $4.69 processing fee. Free payment options are also available and include: one-time electronic check payment or sign up for free recurring
 payments from your checking account. Visit our web site for details. - Quickpay is available 24 hours a day, 7 days a week without registering or logging in. Make single payments using credit or debit card for a $4.69 processing fee by visiting our QuickPay site.
- Our Interactive Voice Response (IVR) system is available 24 hours a day, 7 days a week. Payments can be made using a credit or debit card for a $4.69 processing fee over the telephone by dialing 513-591-7700.
- Mail your check or money order to GCWW, P.O. Box 742505, Cincinnati, Ohio 45274-2505. Note, DO NOT mail your payment if your service is disconnected or in jeopardy of being disconnected.
- Our night deposit box at 4747 Spring Grove Avenue, Cincinnati, Ohio 45232 is available for after-hours drop off. Please allow one full business day for payment to post when using the night deposit box. Note, DO NOT use the night deposit box if your service is disconnected or in jeopardy of being disconnected.
- Pay in person by cash, check, money order or with MasterCard, Visa, Discover, and American Express credit/debit cards at one of the following locations:
- Our 4747 Spring Grove Avenue location, 7:30 am to 5:30 pm, Monday - Friday
- * The City Treasurer's Office at Cincinnati City Hall, 801 Plum Street, 8:00 am to 5:00 pm, Monday - Friday
- * The City of Mason Municipal Center, 6000 Mason-Montgomery Road, 8:00 am to 4:30 pm, Monday - Friday. A drop box is also located in front of the Center for after-hours payment.
*(Credit and debit cards not accepted at this location.)
If your water service is disconnected or in jeopardy of being disconnected, please DO NOT mail your payment or place it in the night deposit box. Please make your payment in person, online, or by phone (513-591-7700) for immediate receipt. If you have any questions about your bill, call us at 513-591-7700. | |
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