• If your water is disconnected for nonpayment, you must pay your bill plus a disconnection trip charge before the water service will be reconnected.

• If your water service is disconnected for a failure to provide access to your meter, satisfactory arrangements must be made for the meter to be read and serviced, and the disconnection trip charge must be paid before water service will be reconnected.

• If your water service is disconnected for failure to correct plumbing violations, the corrections must be made, and the disconnection trip charge must be paid before the water service will be reconnected.

Note: When a disconnection trip is made to the premises for non-payment or a failure to comply with other rules and regulations, a disconnection trip charge of $35 will be charged to your account. 

Once disconnected, service may be reconnected same business day if payment or other satisfactory resolution is received by 3 p.m. Please contact us at 513-591-7700 immediately after payment to verify service will be reconnected.