Customer Service

We are committed to total customer satisfaction, and we look forward to meeting your water needs for many years.

Here are a few ways you can help us help you:

  • Have your account number ready when you call with billing questions.
  • Let us know at least 2 days in advance when you are selling your property and need a final bill.
  • Keep your plumbing in first-rate condition to prevent high bills.
Report A Water Main Break

Call 513-591-7700 at any time to report water main breaks or leaks.

No ID, No Entry

If someone comes to your door and says they are with the Greater Cincinnati Water Works, ask for identification.

Meter Reading & Estimated Bills

Regular meter reading is the best way to manage usage and discover leaks.

Leaks

High bills usually mean a leak. Regularly check your toilet and other locations for leaks.

Frozen Pipes

Taking these steps before freezing temperatures arrive can help you avoid frozen pipes.

Irrigating Safely

Pesticides, insecticides and fertilizers used on your lawn can be backsiphoned through the irrigation system into your home and into the public water supply.

Teacher Resources

Greater Cincinnati Water Works (GCWW) will provide a sample copy of materials for classroom use.