Billing Information

How We Bill

Most of our customers are billed quarterly (once every 3 months). Some of our new service areas are billed monthly, as are our large users such as industrial plants and apartment complexes.

The bill includes a charge for the amount of water used, plus a service charge based on the size of the meter.

In some service areas, the number of family units may also be used to determine the service charge.

Your bill shows the previous and current meter reading dates and the amount of water used in that period. Usage is billed in hundreds of cubic feet (CCF). One CCF is equal to 748 gallons of water.

Where applicable, the bill may also include sanitary sewer, stormwater management, solid waste removal and other charges.

Paying Your Bill

You have 21 days from the billing date to pay your bill.

If we have not received your payment within 26 days of billing, we will assess late charges and send you a "Past Due" notice.

It is very important that you pay the entire bill at this time to avoid having your water service turned off.

If you know that you are not going to be able to pay the entire bill on time, please contact us at 513-591-7700 before the initial due date.

New Changes To Your Bill

We have recently made some changes to your bill.  Preview a sample bill.

The most noticeable of these changes is a new pie chart that shows a cost percentage breakdown for the major services on your bill.

The pie chart is broken down into three categories:

  • The Water portion contains charges for GCWW water and fire protection.
  • The Sewer portion contains charges for MSD sewer.
  • The Other portion contains all other applicable charges, such as storm water, waste collection, late charges, and other miscellaneous fees.