Billing & Payments

Paying Your Water & Sewer Bill

For your convenience, we offer several options for paying your water bill:

MyCheckFree

MyCheckFree allows you to receive e-bills, view statements, and schedule payments online! No more paper bills! For details and to sign up, visit MyCheckFree.com. Enrollment for e-bills may also be available through your Bank or Credit Union website. For a list of the banking web sites delivering GCWW electronic bills, visit eBill Places.

Electronic Customer Account Maintenance

GCWW's Electronic Customer Account Maintenance (ECAM) is available 24 hours a day, seven days a week. Log in to ECAM to manage your account. Free payment options are available and include one-time electronic check payment, or sign up for free recurring AutoDebit payments from your checking/savings account.

Quick Pay

Quick Pay is available 24 hours a day, 7 days a week without registering or logging in. Quick Pay offers two payment options: A free electronic check (eCheck) option and a credit or debit card option for a non-refundable FIS PayDirect processing fee of $4.69. 

Interactive Voice Response

Our Interactive Voice Response (IVR) system is available 24 hours a day, seven days a week. Payments can be made using a credit or debit card for a $4.69 processing fee over the telephone by dialing 513-591-7700.

U.S. Mail

Mail your check or money order to:

GCWW
P.O. Box 742505
Cincinnati, OH 45274-2505.

Note, DO NOT mail your payment if your service is disconnected or in jeopardy of being disconnected.

Night Deposit Box

Our night deposit box at 4747 Spring Grove Ave., in Cincinnati, is available for after-hours drop off. Please allow one full business day for payment to post when using the night deposit box. Note, DO NOT use the night deposit box if your service is disconnected or in jeopardy of being disconnected.

In Person

Pay in person by cash, check, money order or with MasterCard, Visa, Discover, and American Express credit/debit cards at one of the following locations:

  • Our 4747 Spring Grove Ave. location, 7:30 a.m. to 5:30 p.m., Monday through Friday
  • The City Treasurer's Office at Cincinnati City Hall, 801 Plum Street, 8 a.m. to 5 p.m., Monday through Friday (Credit/debit cards not accepted)
  • The City of Mason Municipal Center, 6000 Mason-Montgomery Road, 8:00 am to 4:30 pm, Monday - Friday. A drop box is also located in front of the Center for after-hours payment. (Credit/debit cards not accepted)

If your water service is disconnected or in jeopardy of being disconnected, please DO NOT mail your payment or place it in the night deposit box. Please make your payment in person, online, or by phone (513-591-7700) for immediate receipt.

If you have any questions about your bill, call us at 513-591-7700.