Enterprise Technology Services (ETS) , is the support arm of the RCC. ETS provides enterprise system administration for various hardware platforms; software maintenance for productional application systems; administration and support of computer-based security software; computer scheduling and operations; development and implementation of general purpose utility software; production job setup, quality control and report distribution; data control; data base administration activities for both mainframe proprietary and Oracle data base environments; and disaster recovery planning and testing.

ETS services also include network design, implementation, management and monitoring, as well as Internet access and firewall services to the City and CLEAR wide area networks. ETS is also responsible for supporting the City and County enterprise email system and consolidated help desk services to City and County users.

ETS provides Information Technology consulting and support services to City and County clients in the following areas:

• Network Design, Management, & Installation
• Enterprise E-mail (including Blackberry Enterprise Server)
• Help Desk
• Server Operations and Administration
• Database Administration
• Application Support, Integration, & Development
• Enterprise Anti-Virus Support

The Network Design and Management team is responsible for designing wide area networks for the City and for CLEAR, ordering and configuring network components (Ethernet hubs, switches, routers) to be installed in these networks, monitoring the performance of the above networks as well as the Hamilton County network using HP Openview, providing Internet connectivity to the City and CLEAR networks, and providing network security management.

The Enterprise E-mail team is responsible for managing the enterprise Exchange servers and database for City and County users, public folders, containers, distribution lists, and interfaces to the Hamilton County users who use GroupWise email. The team offers monthly Brown Bag training sessions for City & County e-mail clients and develops applications using Outlook Forms.

The Help Desk resolves problems or acts as a liaison between clients and other support resources. Primary functions of the Help Desk include problem resolution and escalation, system monitoring, incident tracking and reporting, and asset management/maintenance. The Help Desk is committed to resolving 90% of all problems within 8 hours. The Help Desk is staffed 24x7.
The Help Desk also offers monthly Brown Bag Microsoft Word and Excel training sessions.

Server Operations provides a 24x7 computer room facility and services. Staff performs site prep and electrical work for new and existing computer platforms, maintains physical security of the computer room, schedules and runs nightly batch processing, provides high speed printing capabilities as needed, provides dial off site storage of all applications and data for disaster recovery purposes, monitors fire alarm/Halon systems that protect the computer room, and reports all abnormal job terminations and server failures.

The Server Administration team is responsible for installing, configuring, and maintaining system software on a variety of platforms (Unix, Linux, Unisys, IBM, NT). Maintenance functions include backing up and restoring files, monitoring and tuning performance, and monitoring security.

The Database Administration team is responsible for installing, configuring, and upgrading database software. They backup and recover data structures, monitor, and tune the databases. This team has expertise in the following database software: Oracle, Unisys DMSII, IBM DBII, and Microsoft Access.

The Application Support staff provides 24x7 problem resolution for production applications on various servers. This includes production batch processing (scheduling, setup, and distribution), system documentation, upgrades, and recovery.

ETS provides Enterprise Anti-virus service to more than 2,000 client computers throughout the City and County. This centrally managed service provides localized anti-virus protection while reducing the workload of departmental and agency IT support staff.

The staff is available to develop and conduct training sessions. Currently ETS provides monthly training sessions for the City’s content management system, Rhythmyx. Free Brown Bag sessions on the use of Microsoft Outlook, Word, Power Point, and Excel are also offered.