CITCO Systems provides technology solutions for the City of Cincinnati. CITCO Staff is responsible for the support of City enterprise systems, including the City's financial and human resource systems, and the City's internet ( www.Cincinnati-oh.gov) and intranet deployments. CITCO is also responsible for the overall management of the City's wide area network, including defining security rules and roles for its deployment, as well as establishing guidelines for local area network deployments. CITCO also provides support for various applications used in City departments.
CITCO provides information technology services and solutions for the City of Cincinnati. It's vision is to be the recognized expert in applying information systems to local government. CITCO also provides enterprise system administration for various hardware platforms; software maintenance for productional application systems; administration and support of computer-based security software; computer scheduling and operations; development and implementation of general purpose utility software; production job setup, quality control and report distribution; data control; data base administration activities for both mainframe proprietary and Oracle data base environments; and disaster recovery planning and testing.
CITCO services also include network design, implementation, management and monitoring, as well as Internet access and firewall services to the City and CLEAR wide area networks. CITCO is also responsible for supporting the City and County enterprise email system and consolidated help desk services to City and County users.
CITCO provides Information Technology consulting and support services to City and County clients in the following areas:
- Network Design, Management, & Installation
- Enterprise E-mail (including Blackberry Enterprise Server)
- Help Desk
- Server Operations and Administration
- Database Administration
- Application Support, Integration, & Development
- Enterprise Anti-Virus Support
The Network Design and Management team is responsible for designing wide area networks for the City and for CLEAR, ordering and configuring network components (Ethernet hubs, switches, routers) to be installed in these networks, monitoring the performance of the above networks as well as the Hamilton County network using HP Openview, providing Internet connectivity to the City and CLEAR networks, and providing network security management.
The Enterprise E-mail team is responsible for managing the enterprise Exchange servers and database for City and County users, public folders, containers, distribution lists, and interfaces to the Hamilton County users who use GroupWise email.
We resolve problems or acts as a liaison between clients and other support resources. Primary functions include problem resolution and escalation, system monitoring, incident tracking and reporting, and asset management/maintenance. We are committed to resolving 90% of all problems within 8 hours during a 24x7 period.
Server Operations provides a 24x7 computer room facility and services. Staff performs site prep and electrical work for new and existing computer platforms, maintains physical security of the computer room, schedules and runs nightly batch processing, provides high speed printing capabilities as needed, provides dial off site storage of all applications and data for disaster recovery purposes, monitors fire alarm/Halon systems that protect the computer room, and reports all abnormal job terminations and server failures.
The Server Administration team is responsible for installing, configuring, and maintaining system software on a variety of platforms (Unix, Linux, Unisys, IBM, NT). Maintenance functions include backing up and restoring files, monitoring and tuning performance, and monitoring security.
The Database Administration team is responsible for installing, configuring, and upgrading database software. They backup and recover data structures, monitor, and tune the databases. This team has expertise in the following database software: Oracle, Unisys DMSII, IBM DBII, and Microsoft Access.
CITCO provides Enterprise Anti-virus service to more than 2,000 client computers throughout the City and County. This centrally managed service provides localized anti-virus protection while reducing the workload of departmental and agency IT support staff.
We provide training sessions for the City’s content management system, Rhythmyx, as needed.
CITCO is composed of seven functional areas of operations with services being provided through the six enterprise project areas below.
- Departmental Desktop Computer and Network Support
- Metropolitan Area Network (MAN) Support
- Cincinnati Human Resources Information System (CHRIS)
- Electronic Government (eGOV) Services
- Cincinnati Financial Systems (CFS)
- Information Security Services
- HAMCO Section
