Frequently Asked Questions

Trash, Recycling & Yard Waste

  1. How much trash can I put out? Is there a limit?
    Once you have received a City-issued trash cart, only the trash that fits inside your cart will be accepted. Furniture, appliances and tires can be scheduled for pickup, so please call 591-6000 to make an appointment.
  2. What are my pickup days?
    It depends on your neighborhood. Please visit the Service Schedule webpage for specific details about your home. Note: Recycling and yard waste are collected every-other week.
  3. When can I put my trash out?
    Trash, recycling and yard waste can be placed curbside starting at 5 p.m. the night before the scheduled pickup day, and it should be at the curb no later that 6 a.m. the day of pickup.
  4. What if they miss my trash?
    If trash is missed, please fill out a Customer Service Request by selecting the "Trash and Waste" category and filling out the appropriate form. Note: Drivers do list homes without trash at the curb, which means it will not be picked up until the following week.
  5. Do I get my trash picked if my day falls on a holiday?
    Holidays usually shift the collection day back by one day, with Friday collection being picked up on a Saturday. Please visit the Service Schedule webpage for specific details.
  6. When do you collect yard waste?
    Yard waste is collected every-other week, on the same day as recycling.

Streets & Roads

  1. How can I report a pothole?
    Just visit 5916000.com or call 513-591-6000.
  2. What if I see a dead animal in the road?
    Please fill out a Customer Service Request by selecting the "Bugs, Pest, and Animals" category and filling out the appropriate form.
  3. Who do I contact to get my street swept?
    The City schedules streets to be swept using a quarterly schedule. If you have a special request, please fill out a Customer Service Request by selecting the "Streets, Street Lights and Sidewalks" category and filling out the appropriate form.
  4. How can I report damage from a pothole or City equipment?
    To file a claim, contact Customer Service at 513-591-6000. Please make note of date, time, address and equipment number of any City equipment involved. Pothole damage will need a specific address, description of the lane (ex: inbound, outbound, curb lane, etc.), along with any insurance damage claims.
  5. Where do I report street light or signal outages?
    If a traffic signal is out or malfunctioning, please call 591-6000. For street lights, either the City or Duke Energy will be responsible for maintaining the light. Please fill out a Customer Service Request by selecting the “Streets, Street Lights and Sidewalks” category and filling out the appropriate form.
  6. Who do I contact for downed overhead lines?
    Duke Energy, Cincinnati Bell or Time Warner may need to be contacted depending what has fallen.
  7. Who do I contact regarding road blockages, mud slides, wall failures and trees blocking in the roadway?
    Please call 591-6000 for urgent issues regarding roadways.

Other FAQs

  1. Who do I contact regarding bed bugs?
    Please fill out a Customer Service Request by selecting the "Bugs, Pests and Animals" category and filling out the appropriate form. Your question or concern will be sent to the Health Department.
  2. Who do I report an abandoned or illegally parked car?
    If the vehicle is abandoned, please fill out a Customer Service Request by selecting the "Abandoned Vehicles" category and filling out the appropriate form. If the vehicle is illegally parked, please contact the Police Department.

  3. Who do I contact regarding building issues?
    Please fill out a Customer Service Request by selecting "Building Problems" and filling out the appropriate form. Your request will be sent to the appropriate department, depending on the type of issue.
  4. How are taxes paid?
    Property tax questions should be sent to the Hamilton County Auditor. Common questions regarding the City’s income tax can be found on the City Tax webpage.

  5. How do I schedule a news interview?
    Interviews are scheduled through each department depending on time or weather conditions. Each department has its own contact liaisons. City press releases are sent through the City Manager’s Office. Please contact Meg Olberding for further Information regarding city press releases.