Citywide Customer Service Call Center

513-591-6000 Or 5916000.com

The Customer Service Call Center is the gateway to the City of Cincinnati, and we are committed to achieving the highest level of customer satisfaction. Our mission is to exceed customer expectations by providing accurate information that is communicated in an efficient and effective manner through the integration of people and technology.

The Customer Service Call Center offers readily accessible customer service professionals who are focused on facilitating and resolving citizen concerns as well as individual and community requests.

Immediate access to our Customer Service Representatives is available via email, telephone, and fax from 7 a.m. to 5 p.m., Monday through Friday by calling 591-6000 or completing the online service request.