911 Information

The Cincinnati Police Communications Center is staffed 24 hours a day, seven days a week by certified Emergency Telecommunicators. It is our mission to act as a link between the citizens of Cincinnati and the public safety departments that serve them. We process 911 calls and non-emergency lines for police, fire, and medical response.

Dial 911 for Emergencies Only

Appropriate uses of 911 are instances of immediate danger or there is a crime in progress, such as:

  • breaking and entering
  • assault
  • rape
  • shooting
  • cutting/stabbing
  • robbery
  • any crime against a child
  • missing person (if they are a child or an adult with a mental or physical disability)
  • vehicle accident
  • person with a weapon (gun/knife)
  • suspicious situations
  • medical emergencies
  • fires
  • electrical lines down
  • gas leaks
  • an immediate situation where someone can be injured or is injured

Calls for service for police, fire and/or medical responders are handled by civilian Emergency Operators who are trained and required to ask certain questions.

Even when you are not sure why you are being asked a question, please answer the question as clearly and completely as possible. Please try to speak in a calm clear voice. Yelling and screaming becomes distorted and hard for the operators to understand you. Please do not argue with the operator, this may delay the response.

Please be advised that as you are speaking to the operator, they are notifying the police, fire and/or medical personnel by computer. Information they obtain from you is continually being updated and will be relayed to those responding to your call.

When dialing 911, please be prepared to clearly give the following information:

  • an address of where the response is needed or the nearest intersection (If providing an intersection, please be able to describe the house or area.)
  • a business name, if a business is near the intersection
  • what is occurring (shooting, fire, fight etc.)
  • who is involved (please be able to provide information regarding  those who are involved, including names and descriptions. This may also include descriptions of a car or a truck if the suspect has left or is attempting to leave the location.)
  • what type of weapon was used or was threatened,  if any
  • if medical attention is needed

Please be advised that calls requiring medical attention will be transferred to a specially trained medical operator when available.

Call 765-1212 For Non-Emergencies

Although they are important, please call 513-765-1212 less-serious crimes, including noise complaints, curfew violations, parking violations, barking dogs, or situations that occurred some time ago but still require a report.

Please also use 513-765-1212 to request for a phone number to your neighborhood police district or other police departments, or for general police department policy and procedure questions that do not require an immediate response.

By your using the non-emergency number, you ensure 911 lines are available for emergency calls. Deliberate misuse of 911 is a crime that endangers lives.

Emergency and life-threatening calls take priority over non-emergency calls. With this in mind, there may be events where the patrol officers are extremely busy with priority calls. Please be patient.

Telephone Crime Reporting Unit

For some incidents, there is little or nothing to be gained by having an officer respond. However, reporting these crimes still is important.

By calling 513-263-8160, the Telephone Crime Reporting Unit (TCRU) will evaluate the information you have and, when appropriate, take the following reports:

  • Thefts where there's no possibility of immediate apprehension or property recovery and the value is less than $5,000 (except theft of firearms)
  • Breaking and entering in which there is no suspect or possibility of property recovery (detached garages, lock-and-store bins etc.)
  • Criminal damaging reports that are not in progress and have no known suspect
  • Simple assaults where no medical attention is required
  • Menacing (unless currently occurring or the person making threats is expected to come to your location)
  • Lost property
  • Dog bites (in which no medical attention is required and the owner of the dog is known)
  • Adult, non-critical missing reports (if they do not have a mental or physical disability or elderly)

The TCRU is available Monday through Friday, from 9 a.m. 5 p.m.

Other Resources

211 is a service offered by United Way of Greater Cincinnati. This 24-hour, 365-day service is the only one-stop shop providing citizens of our area with information on various health and human services topics, including referrals regarding  health concerns, counseling, child care, help for an aging parent, employment issues and much more. United Way can be contacted at 211 24 hours a day, seven days a week, or visit www.UWGC.org.