Frequently Asked Questions

1. High grass and weeds on property. 
   Contact the Environmental Complaint Line at 513-564-1750. The complaint will be taken and assigned to a sanitarian. A sanitarian will contact the property owner to cut grass of over 10 inches. Contact the Building & Inspections Office at 513‑352-3275 for complaints about vacant residential buildings.  

2. Apartment infested with rats. 
   Contact the Environmental Complaint Line at 513-564-1750. A complaint will be taken and assigned to a sanitarian. A sanitarian will go to the apartment to confirm the report and will contact the landlord to remedy the problem.

3. Temperature for heat in an apartment during the Winter. 
   When the temperature outside is 55 degrees F or below, the apartment heat requirements are: 70 degrees F between 6:00 a.m. and 11:00 p.m. and 64 degrees between 11:00 p.m. and 6:00 a.m. Contact the Environmental Complaint Line at 513-564-1750. A sanitarian will go to the apartment to confirm the report and will contact the landlord to remedy the problem.

4. Litter on vacant lot. 
   Contact the Environmental Complaint Line at 513-564-1750. A sanitarian will go to the lot to confirm the report and will contact the landlord to remedy the problem.

5. Apartment infested with roaches. 
   Contact the Environmental Complaint Line at 513-564-1750. A complaint will be taken and assigned to a sanitarian. A sanitarian will go to the apartment to confirm the report and will contact the landlord to remedy the problem.

6. Furniture piled up on sidewalk. 
   Contact the Environmental Complaint Line at 513-564-1750 regarding evictions. A sanitarian will go to the lot to confirm the report and will contact the landlord to remedy the problem.

7. Dog bites. 
   Contact the Environmental Complaint Line at 513-564-1750. A sanitarian will contact the complainant and coordinate the handling of the situation with a veterinarian, the dog owner, and other parties involved.

8. Food borne illness. 
   Contact the Environmental Complaint Line at 513-564-1750 to report food borne illness. A sanitarian will be assigned to investigate the problem.

9. Ohio River quality. 
   The Ohio River Quality Index is posted and updated on the Cincinnati Health Department http://www.cincinnati-oh.gov/health/pages/-5092-/ and ORSANCO at http://www.orsanco.org/ web sites.

10. Birth or Death Certificates. 
    Contact the Cincinnati Vital Statistics Office at 513-352-3120 for information on how to obtain birth or death records on persons who were born or who died within the city limits of  Cincinnati

11. Sexually transmitted disease and AIDS/HIV information. 
    Contact the Ambrose H. Clement Health Center at 513-357-7300.

12. Traveler vaccination and communicable disease information. 
    Contact 513-357-7392.

13. Immunization information. 
    Contact 513-357-7390.

14. Women, Infants and Children (WIC) supplemental food program.
    Contact the Hamilton County Women, Infants, and Children Program at 513-821-6813.

15. Cincinnati Health Department clinic locations and services. 
    Contact the Health Department Primary Health Care Division at 513‑357‑7362.