Chief Information Officer
Margo Springs, the City of Cincinnati's Chief Information Officer, is an experienced local government professional with more than 18 years in the public sector and significant achievements in financial management, technology management, strategic planning, development of workflow analysis, and business re-engineering.
As Chief Information Officer, Ms. Springs oversees all technology services for the City of Cincinnati, including information security, regional law enforcement networks, metropolitan area networks, disaster recovery planning, the City’s privately owned fiber optic network, UHF/VHF & 800MHz radio systems, telephone systems, enterprise business systems including email, electronic government, human resource and financial systems, and technical call center operations.
Featured in American City & County Government Magazine, authoring a chapter in the upcoming Smart Cities Publication, Masters, Urban and Planning and CIO Certified from the Rutgers University - Public Technology Institute (PTI), Ms. Springs has taken a team approach to manage a brand she created called the Stormy Cs of Change in IT: by effectively merging collaboration, cooperation and communication, Ms. Springs has decreased personnel costs by nearly 50 percent. This branding approach has helped to re-cultivate the organization's IT image, forging partnerships and relationships that encourage resource sharing that has resulted in both efficiencies, savings and a re-branding of the department’s image. As a result, and for the first time, the City was able to establish a technology innovations fund to support creative enterprise IT solutions, implement an effective IT Governance Model with public/private stakeholders at the table, and centralize all City IT requests through a centralized Enterprise Technology Request Center with the support of her “team” – she quotes, “I’m the broker, the strategist, my team makes it happen!”
Ms. Springs lead a team in 2012 to implement technology that enabled the City of Cincinnati’s water utility to begin providing interstate commercial billing services for other jurisdictions. Mrs. Springs and her team have been recognized and awarded for their work in GIS and Law Enforcement data systems. In 2013, Ms. Springs and her team will be authoring work in the PTI Smart Cities publication.