Frequently Asked Questions

Citizen Complaint Authority FAQs

  1. What is the Citizen Complaint Section?
    Citizen Complaint's mission is to investigate serious interventions by police officers and to review and resolve all citizens complaints in a fair and efficient manner. Citizen Complaint has three components: (1) a board of four citizens appointed by the Mayor and approved by City Council; (2) a full time Director with appropriate support staff; and (3) a team of professional investigators.
  2. What is the Citizen Complaint Board?
    The Board consists of a diverse array of six individuals from a cross section of the Cincinnati community, who have the requisite education and experience to impartially review evidence and render judgments on alleged officer misconduct.
  3. Who can file a complaint?
    Any person who feels he or she has been the victim of police misconduct may file a complaint. You can also file an anonymous complaint. Anonymous complaints will be treated with the same importance as any other complaint.
  4. How do I file a complaint?
    You can complete an official complaint form or prepare a written account of your complaint and submit it to CCIA, formerly CCA, by mail or in person. You can also send complaints by email to Citizen Complaint & Internal Audit.
  5. What information do I need to provide?
    When you file a complaint please include the date, time and location of the incident. If possible please provide the officer's name, badge number, and physical description. If there are witnesses, list the witnesses' names, addresses and telephone numbers.  If you have injuries include the nature of the injuries. If you were treated for you injuries include the name of the person administering treatment and the facility where you received treatment.
  6. What happens to the complaint?
    Your complaint will be investigated by Citizen Complaint if it falls within our jurisdiction. If it does not fall within our jurisdiction it may be referred to the Cincinnati Police Department's Citizen Complaint Resolution Process (CCRP). The Citizen Complaint Board will review completed investigations and the City Manager will decide the final disposition of your complaint. Citizen Complaint will notify you when a final disposition has been reached on your complaint.